Welcome to our FAQ section, where you’ll find answers to the most common questions about our services. We understand that tree work can raise many questions about safety, procedures, and regulations, which is why we’ve compiled this comprehensive guide to help you make informed decisions about your trees.
1. What services do you offer?
Tree pruning, felling, stump grinding, hedge trimming, emergency tree removal etc.
2. How can I tell if a tree needs to be removed or can it be saved?
Our expert arborists can assess your tree’s health and advise whether it can be revitalized or if removal is the safest option.
3. Do you offer free estimates or consultations?
Absolutely! We’re happy to provide free, no-obligation estimates and consultations to discuss your tree care needs.
4. Are you fully insured?
Yes, we are fully insured with £10 million public liability insurance, ensuring professional and secure services for your peace of mind.
- £10 million public liability insurance
5. What safety precautions do you take during tree work?
Safety is our top priority! We follow strict safety protocols and use advanced equipment to protect your property and our team during all operations.
6. Will you handle cleanup after the job is done?
Of course! We believe in leaving your property even better than we found it by thoroughly cleaning up all debris after our work is completed.
7. Do you provide emergency services for storm damage?
Yes, we offer prompt emergency services to address any unexpected tree damage caused by storms or severe weather.
8. How can your services enhance the health and appearance of my trees?
Our professional care promotes healthy growth, prevents diseases, and enhances the natural beauty of your trees, boosting your property’s overall appeal.
9. How do you determine the cost of your services, and are they competitively priced?
We offer fair and transparent pricing based on the specific services you need, and we’re committed to providing excellent value for top-quality work.
10. How long will the tree work take, and will it disrupt my daily activities?
We work efficiently to complete projects promptly while minimizing any disruption to your daily routine.
11. Do you offer any guarantees or warranties on your work?
Yes, we stand by the quality of our services and offer guarantees to ensure your complete satisfaction.
12. Can you provide references or examples of your previous work?
Certainly! We can share testimonials and showcase our past projects to demonstrate our commitment to excellence.
13. Will you handle any necessary permits for tree removal?
We take care of all the required permits and comply with local regulations to make the process hassle-free for you.
14. Do you offer stump grinding or removal services?
Yes, we provide comprehensive stump grinding and removal to restore the beauty and safety of your landscape.
15. What can I do to keep my trees in great shape between your visits?
We’re happy to offer tips and advice on proper tree care and maintenance to keep your trees healthy between professional services!
16. What accreditations do your tree surgeons have?
Recognised by City and Guilds of London Institute
NPTC Accredited
- City & Guilds Level 3 Certificate of Competence in Aerial Tree Rigging
- City & Guilds Level 3 Certificate of Competence in Aerial Tree Pruning
- City & Guilds Level 3 Certificate of Competence in Assisted Felling
- City & Guilds Level 2 Certificate of Competence in Felling
- City & Guilds Level 2 Certificate of Competence in Using a Chainsaw from a Rope and Harness
- City & Guilds Level 2 Certificate of Competence in Tree Climbing and Aerial Rescue
- City & Guilds Level 2 Certificate of Competence in Chainsaw Maintenance and Cross-cutting
17. What area do you cover?
We operate mainly in London and the South-East and are based near Guildford, Surrey.
In case you haven’t found the answer for your question please feel free to contact us, our customer support will be happy to help you.